About the Facility
Experience a holiday that combines adventure, relaxation, and culture at Sway Hotels Palandöken, located in Erzurum. With its stunning views and legendary food and beverage offerings, you are guaranteed an unforgettable winter vacation on the pristine white summit.
- Check-in: 14:00
- Check-out: 12:00
Important Information
- Pets Not Allowed
- Ski Passes: Ski passes for the slopes are required (deposits are collected for ski passes, and guests will be charged for lost cards).
- Airport Transfers: Free transfer service between the airport and Sway Hotels for stays of a minimum of 2 nights. Agencies or guests must inform the hotel in writing when making transfer reservations.
- Guests are allowed to check in at 14:00 and check out at 12:00. Early check-ins and late check-outs are at the discretion of the hotel based on availability.
- The hotel reserves the right to make changes to its services due to operational conditions.
Seasonal Concepts
Some facilities operate year-round; however, there may be differences in services based on the season:
- Summer Concept: April 1 – October 31
- Winter Concept: November 1 – March 31
Featured Amenities
- Spa
- Fitness Center
- Animation and Entertainment
- Children’s Activities
- Fireplace
- Dining Options: Dining Room, Lobby Bar, Café/Bar, Restaurant
- Transportation: Taxi services
Room Amenities
- Electronic Key Card System
- Minibar
- Mirror
- Shower/Bathtub
- TV Channels
- Hair Dryer
- Telephone
- Television
- 220 Volt Power Supply
- Private Balcony/Terrace
- Air Conditioning
- Parking Facilities
Hotel Services
- Laundry Service
- Health Services
- Newspapers
- Wake-Up Service
- 24-Hour Check-In Service
- Room Cleaning
Other Hotel Facilities
- Internet Corner
- Fax and Photocopy Services
- Reception Area
- Jacuzzi
- Pool and Spa
- Massage Services
- Sauna
- Hammam (Turkish Bath)
- Indoor Pool
Ski Slopes
Sway Hotels Palandöken has a total of 12,000 meters of slopes. The largest slalom slope is 1,900 meters, and illuminated slopes are 2,250 meters long. Additional features include:
- Illuminated sledding slope: 1,200 meters
- Natural slope for snowboarding: 1,400 meters
- Children’s snow park: 800 m²
- Beginner park: 2,100 m²
Free Services and Activities
- Night skiing available until 20:00 on illuminated slopes
- Internet access throughout the hotel
- Airport transfers (agencies or guests must inform the hotel in writing when making transfer reservations)
- Access to Sway Spa facilities (heated indoor pool, Turkish bath, sauna, steam room) for guests only
- Ladies’ Club at Sway Spa (fitness, Turkish bath, sauna, steam room) for guests only
- Board games available (Okey, Backgammon, Card Games)
- Special dining area with panoramic views for Deluxe, Junior Suite, and Presidential Suite guests
- Penguin Kids Club and Kids Snow Park for ages 4-12
- 15 m² heated children’s pool
Paid Services and Activities
- Drinks and food outside the meal concept in full board are extra charges.
- Rental of ski, snowboard, sledding, and snowshoeing equipment
- Ski lessons available
- Billiards, Table Tennis, Foosball, PlayStation games
- Sway Spa massage and therapy services
- Minibar, laundry, telephone services, etc.
- Special childcare services at the Penguin Kids Club
Artificial Snow
The facility features internationally-standard large and small slalom slopes, sledding, and speed skiing slopes. 80% of the slopes are equipped with an artificial snow system, operational from 08:00 to 20:00.
Food and Beverage Information (Winter: 14.12.2023 – 31.03.2025)
The full board meal service starts with dinner on the day of check-in and ends with lunch on the day of check-out. Breakfast or lunch for early check-ins and dinner for late check-outs may incur additional charges depending on hotel availability.
- Buffet breakfast, lunch, and dinner
- Drinks during meals, tea, and instant coffee
- Afternoon tea service
Hotel Concept: Full Board Plus
Main Restaurant Hours
- Breakfast: 07:00 – 10:00 (Weekends until 10:30)
- Lunch: 12:30 – 15:00
- Dinner: 19:00 – 22:00
Bar Hours
- Afternoon Tea: 17:00 – 18:00
Included Services in Full Board Accommodation
- Buffet breakfast, lunch, and dinner in the main restaurant, including drinks, tea, and instant coffee
- Afternoon tea service
- Complimentary 0.5-liter water per person in the room.
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